The impact of business intelligence on decision support

Madhu Kumar


Decision support (DS), as a classic management concept, has played an important part in the competitiveness or survival of businesses, and now, business intelligence (BI), as a fresh new impression, has a variety of contributions in supporting decision-making processes. Although BI services are expected to provide a range of benefits, studies and models establishing the impact of BI functions on decisional and organisational benefits are few. The goal of this research is to investigate the interaction between BI functions, DS benefits, and organisational benefits in the context of decision making. Methodology/design/approach - This study uses a quantitative survey to illustrate the link between BI capabilities, decision support benefits, and organisational benefits in the context of a decision environment.


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